Privacy Policy

Effective date: 2025-10-20

This Privacy Policy explains how NixTracking (“we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you use our website nixtracking.online and related services. By using our website or providing us information, you agree to the collection and use of information in accordance with this policy.

1. About Us

Company: NixTracking

Website: https://nixtracking.online

Contact email: info@nixtracking.online

2. Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

Information you provide

Contact details: name, email address, phone number.
Shipment details: tracking number, sender name, sender address, recipient name, recipient address, package description, declared value.
Account information: username and password (if you create an account).
Support interactions: messages you send to our support team and related correspondence.

Information collected automatically

Device and browser information (IP address, browser type, operating system).
Usage data (pages visited, links clicked, timestamps).
Cookies and similar tracking technologies (see the Cookies section below).

3. How We Use Your Information

We use your information for the following purposes:

To provide, operate and maintain our services (e.g., show shipment status when a tracking number is requested).
To process and manage shipments and related communications (sender and recipient details are used to create and update shipment records).
To respond to your requests and provide customer support.
To send transactional messages (e.g., shipment updates) and, if you consent, marketing communications.
To prevent fraud and protect the security and integrity of our services.
To analyze and improve our website, products, and services.

4. Legal Basis for Processing (EEA/GDPR users)

If you are in the EEA, we rely on the following legal bases:

Your consent (e.g., for marketing cookies and newsletter sign-ups).
Performance of a contract (to process and deliver shipments you request).
Compliance with legal obligations.
Our legitimate interests (to prevent fraud, analyze and improve our service), balanced against your rights and expectations.

5. Sharing and Disclosure of Information

We may share your information in the following ways:

Service providers: third parties who provide services for us (hosting, email delivery, analytics).
Logistics partners: carriers and customs agents who handle your shipment (recipient/sender address and package details may be shared as needed to deliver the shipment).
Legal reasons: to comply with laws or respond to valid legal requests (court order, government investigation).
Business transfers: in connection with a merger, sale, or reorganization of our business.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience, for analytics, and to operate the site.

Types of cookies we use:

Essential: required for site functionality (login, forms).
Performance & Analytics: help us understand site usage (Google Analytics or similar).
Functional: save user preferences.
Marketing: used with consent for advertising and remarketing.

You can manage or disable cookies in your browser settings; disabling some cookies may affect site functionality.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Typical retention periods:

Shipment records and tracking history: retained for 3–7 years depending on local regulations and business needs. Replace with your chosen period.
Account data: retained until account deletion or as required by law.
Analytics logs: retained in an aggregated or anonymized form for analytics.

8. Your Rights

Depending on your location and local law, you may have rights including:

Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (subject to legal retention requirements).
Object to certain processing and request restriction.
Data portability (receive your data in a structured, machine-readable format).
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@nixtracking.online. We will respond within a reasonable time period as required by applicable law.

9. Security

We take reasonable administrative, technical, and physical measures to protect personal data. However, no online system is completely secure; we cannot guarantee absolute security.

10. Third-Party Services & Links

Our site may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties — review their privacy policies before providing personal information.

11. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have such data, contact us to request deletion.

12. International Transfers

We operate globally. Personal data may be processed or stored outside your country. When data is transferred across borders, we use appropriate safeguards required by law (e.g., standard contractual clauses where required).

13. Changes to This Policy

We may update this policy from time to time. We will publish the updated policy on this page and update the effective date. Continued use of the service after changes constitutes acceptance of the updated policy.

Note: This privacy policy is a template and should be customized to match your actual data practices and legal requirements. Consider consulting legal counsel to ensure compliance with laws applicable to your customers (GDPR, CCPA, NDPR, etc.).

14. Contact Us

If you have questions about this policy or your personal data, contact:

Email: info@nixtracking.online